certified contactless technician appointments and estimates
Dear valued customers,
Thank you for trusting Blue-Ray Mechanical for all of your HVAC needs during this uncertain time. The government has issued a “shelter in place” ordinance for our state, thus allowing only essential businesses like ours to stay open. We are committed to ensuring the same level of service you have come to expect from us among the COVID-19 crisis.
In order to protect our team members as well as our customers, we have established new precautions during this time. We are monitoring the health of our technicians daily and acting immediately if we have any concerns whatsoever. Please join us in preventing the spread of COVID-19. To do your part, the Michigan Department of Health and Human Services has shared the following guidelines:
- Stay home if you or someone in your home is sick
- Stay home if you are at risk of severe illness
- Cover your sneeze and cough with a tissue
- Wash your hands often
- Regularly disinfect frequently used surfaces (doorknobs, switches, cell phones)
Certified Contactless Technician Appointments
Blue-Ray Mechanical is excited to offer state-of-the-art Contactless Appointments throughout the COVID-19 social distancing. Certified Contactless Technicians are making it possible to keep your family safe through these uncertain times. Here is what you can expect from this new service:
- We will ask if anyone in your household has experienced any COVID-19 or similar symptoms (these are the same questions we ask our team every day)
- Our technicians will wear disposable gloves, shoe covers and masks (replaced on every call)
- Our technicians will wipe down all services of their truck and your home that they worked on or around
- Instead of a handshake, our technicians will provide a friendly ‘thumbs-up,’ maintaining the 6 foot social distancing recommendation
- You will be able to send the technician photos and videos of your issue, so they can not waste any time upon arrival
- Estimates will be sent via email or text for your review and a safe distance
- Contactless financing is available, as well as online and over-the-phone bill pay
- All of your information will remain in the customer portal for you to reference any time